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FAQs

FAQs

You don’t have to, but we recommend booking in advance to avoid queues, waiting at the ticket office and having to pay management fees. You can book tickets on our website. You can book tickets on our website.

Yes, buying tickets at the ticket office is more expensive because they include a management fee. The most economical option is to buy tickets on our website.

Given the current health situation, only card payments are accepted at the ticket office.

Yes, if you buy your ticket on our website, you can enter at the allotted time without having to queue and you will have paid less than if you were to buy it at the ticket office.

First, make sure it hasn’t been sent to your spam folder. If you haven’t received it, contact us at help@miradortorreglories.com and we’ll resend it to you.

You don’t need to. We can validate your ticket on any mobile device.

If you need help completing your booking, contact us at help@miradortorreglories.com or by telephone on +34 935 478 982.

Early in the morning and in the afternoon (after 15.00) are the least busy hours. Remember that our opening hours vary throughout the year. Take a look at the Opening Times and Getting Here section.

Entrance is free for children up to the age of 4. Those between 5 and 17 years old pay a lower price.

Yes, groups must book their tickets in advance on our website.

Arriving 10 minutes before your ticket time is more than enough. We ask you to observe the assigned time slot so that you don’t lose your access priority.

We will try to reschedule your visit for the next time slot, but we can’t guarantee this will be possible.

As a general rule, if you would like to change the date of your visit shown on the ticket, you must request the exchange at least 24 hours prior to the scheduled time slot. In certain cases, the ticket can be refunded, as described in our Terms of Sale. Furthermore, ticket holders have the right to a refund whenever access to Mirador torre Glòries and/or Cloud Cities Barcelona is closed for causes due to THE EXHIBITIONS COMPANY, S. A. U. Refunds and exchanges will only be accepted if the ticket has not been validated. To request an exchange, the ticket holder must send an email to help@miradortorreglories.com. The exchange will be subject to availability. Please see our Refunds and Exchanges Policy.

If you have bought your Mirador torre Glòries ticket online without the Cloud Cities Barcelona experience, once you arrive at Mirador torre Glòries and depending on availability, you can buy your ticket to visit the walk-in sculpture by Tomás Saraceno separately.

The visit to the Mirador torre Glòries is self-guided (with an audio guide included) and lasts approximately 50 minutes.

One is the entrance time for Mirador torre Glòries and the other is the time you should be on floor 30 for your Cloud Cities Barcelona experience. You must observe both the times stated on your ticket.

Yes, the audio guide is included in the ticket price and is available in 6 languages: Catalan, Spanish, English, French, Italian and German. You can access the audio guide with your mobile device using a QR code. Mirador torre Glòries has free Wi-Fi for all its visitors. We recommend you bring your own headphones.

Yes, for the Cloud Cities Barcelona experience you must wear comfortable clothes, closed shoes and avoid wearing skirts and delicate fabrics. Take a look at the Admission Rules for Cloud Cities Barcelona.

The visit is accessible for people with reduced mobility apart from the Cloud Cities Barcelona sculpture. If you have any questions, please email us at info@miradortorreglories.com.

We have two different spaces that can be used for all types of social, cultural or business meetings and events in a privileged setting. For more information and bookings, send us an email at comercial@miradortorreglories.com.

Because, since its inauguration, in 2005, and until 2015, it was the headquarters of the water company Aigües de Barcelona, whose acronym is Agbar.

No, but we recommend people wear a mask, particularly those more vulnerable to COVID-19 infection.

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